SHIPPING:
We ship all over the world!
How do I obtain a shipping quote?
Enter the items you would like to order and go to the check out page where you can enter your shipping address. You will see the shipping quote before entering any payment information.
When will my order ship?
Blank orders are filled within 1-3 business days from order date and take 2-5 business days to ship in Continental U.S and 5-7 business days International.
Imprinted orders take 7-10 business days for Production from time of Proof Approval and 3-5 business days to ship in Continental US and 5-7 business days to ship International.
International Economy: Ships 3-5 business days
International Priority: Ships 2-3 business days
Expedited US Shipping: To display expedited options for shipping on Continental US orders, select 'Display Rates' on the check out page next to: FedEx Shipping Options and your expedited shipping quote will appear and you can select your option
*Due to circumstances beyond our control, there may be times shipping takes longer than expected, we will do our best to contact you if there is a delay in your order*
What if I need to rush my order:
Need your order sooner than normal production/shipping times?
You can choose an expedited shipping method, and/or you can advise in the comments box: RUSH ORDER on the check out page (below the PayPal/Credit Card check boxes)
There is a $50 rush charge. This charge will not be processed until customer service has reviewed your order and can guarantee delivery by your required date. You will be contacted to confirm delivery date and ok to process rush charge.
How do I know when my order has shipped?:
You will receive an email confirming your order has shipped.
IMPRINTED ITEMS:
Is there a setup fee for imprinted items?
There is a One-Time $30 setup fee per imprinted product.
Is there a minimum quantity to order Imprinted Items?
Each imprinted item has a specific minimum quantity required to order per imprint design. To find out what the minimum quantity for a specific item is simply select which item you want to order and look next to the PRICE. It will show the Price and Minimum Quantity required.
How do I provide the artwork for my order?
You can upload your artwork when entering your order on the item page there is a section :
| Imprint Art |
Upload Logo / Art File:
(browse)
|
What kind of format do you require for the imprint?
.ai or .eps or .pdf files work the best but most any format works.
Please provide us with whatever file you have and if there is an issue, we will advise.
RE-ORDERING
Returning Customer New to Website
If you have placed an order with us in the past but are new to the website, Welcome! You may need to setup a new account to log in but we still have your artwork on file!
When re-ordering make sure to select RE-ORDER on the Setup Fee drop down box to avoid the setup fee, and mention your previous order number or if you don't have this available simply reference your company name!
If I have ordered before and have a new imprint design do I have to pay a new setup fee?
Yes, you will need to pay a new setup fee for any new imprint.
Do I have to pay a setup fee for each product?
Yes, a new plate has to be made specific to each product.
PROOF
Will I receive a proof before you print my order?
Yes! You will always receive a proof 1-2 business days from the time of order date.
We will not start production on your order until you approve the proof.
Please make sure to inspect the proof very carefully and advise of any changes you would like, we will send a re-proof for your approval.
*The Clicker Company cannot be responsible for misprint information due to customer error once an order has been approved*
PAYMENT OPTIONS
What are my payment options?
You can pay securetly via our website with a Credit Card (Visa, Mastercard, Discover, American Express) or with PayPal.
STILL HAVE A QUESTIONS?
We would love to hear from you!
If you have questions or comments, please feel free to contact us! (see below)
