RETURNS & EXCHANGES
Please examine all products when you receive them. Claims for defective or damaged merchandise must be made within 5 days of receipt of the package.
Items must be in brand new condition with tags for a full refund. Items without tags or original packaging may be subject to a restocking fee.
Please note any return or exchange must have a Return Authorization Number generated by us prior to any item being returned.
How to get a Return Authorization number
All returns MUST have an RA number or they may be refused. Please email firstname.lastname@example.org to get an authorization number. Failure to have a RA number on the box may result in the package being refused. The RA number ensures that you purchased the item directly from us and notifies us to expect a return.
If you received the wrong item:
We are very proud of our record for accuracy but we are still human and occasionally mistakes occur. Please notify us and we will arrange for return shipping of the item you received in error and ship you the correct one at our expense.
If your item arrived damaged:
Contact us within 5 days of receipt of the package. We will arrange for your item to be picked up and send a replacement.
Please contact us for exchange. We will pay the cost of return shipping after the merchandise is received back and deemed defective. Defective merchandise will be replaced or repaired at our discretion and the replacement item will be shipped at our cost.
Sale and Closeout Items:
These are not returnable unless defective.
We do not refund the cost of outgoing or return shipping unless the item was received in error, defective, or damaged in shipping (claim must be made in 5 days).
How to return an item made by us but purchased through a dealer:
If you ordered an item through one of our dealers you are considered their customer. Please arrange for any exchanges or returns through them directly.
Any item made by us is under warranty for manufacturer’s defects for 1 year from date of purchase. This excludes any damage that may result from misuse or due to biting, chewing, scratching or otherwise abusing the product.
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